UNIVERGE BLUE
EVERYTHING AS A SERVICE FOR HEALTHCARE
Healthcare organizations, with UNIVERGE BLUE’s feature-rich highly available communications and infrastructure services, can achieve exceedingly connected environments where patients and care providers benefit from safe, secure, and assured connectivity and functionality. Patient care becomes more immediate, dynamic, and adaptive while UNIVERGE BLUE’s cloud infrastructure services offer the reliability needed to support healthcare organization’s information intensive and compliance-controlled caseloads.
DYNAMIC NOTIFICATIONS
SHORT MESSAGE SERVICE (SMS)
NEC‘s UNIVERGE BLUE ENGAGE leverages its Dynamic Notification module to send outbound voice, SMS, and/or email notifications. Contact your customers using their preferred method of communication – or choose the most appropriate one. Key benefits and uses include revenue generation, operational efficiency, scheduling, customer care, surveys and much more.
UNIVERGE BLUE SMS
WITH 90% OF ALL MESSAGES READ IN 90 SECONDS, SMS IS A GREAT WAY TO CONNECT WITH PATIENTS
WHY UNIVERGE BLUE CLOUD SERVICES
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CARE TEAM ITERATION
Highly integrated communications and collaboration tools allow caregivers to interact effortlessly and share information more easily for more coordinated and attentive team care.
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HIGH AVAILABILITY
Highly available infrastructure delivers multi-tiered resiliency for comprehensive protection of critical records and data vital for effective patient and facility management.
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QUICK RESPONSE TIME
Presence-based and call-routing communications quicken response time and gather caregivers promptly when situations demand swift and skilled attention.
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ADAPTIVE SERVICES
Attendant services automate calls to reduce backlogs and provide correct answers to frequently asked questions by allowing patients, family, and visitors to self-manage their inquiries.
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PATIENT ASSIST
Reduce call handle time by using a patient’s caller ID to instantly screen pop a dashboard with patient information and verification.
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HIPAA COMPLIANT
HIPAA (Health Insurance Portability and Accountability Act) compliance is a crucial aspect of healthcare data management. NEC can execute a Business Associate Agreement upon request to address HIPAA compliance.
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PATIENT ACCESS: ENGAGE
Deflect calls by having patients use self-service interactive voice responses (IVR) to perform simple tasks themselves saving patients and staff valuable time.
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PATIENT ACCESS: NOTIFY (COMING SOON)
Increase patient engagement with automated voice, email, or text notifications and reduce appointment no-shows by sending automated alerts based on real-time EHR events.
DISCOVER HOW UNIVERGE BLUE
